Frequently
Asked Questions back
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Who can get Lanier Technical College Alerts?
The Lanier Technical College Alerts service is designed
for students, faculty and staff who will be affected
directly by an emergency on the University Grounds
and/or the proximate areas.
Why
should I get Lanier Technical College Alerts?
- Text
messaging is more reliable in emergency
situations when communication systems
reach high capacity. Text messages will
get through when phone calls won't.
- You
will receive alerts anywhere, even when
you do not have access to a computer.
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Will
my cell phone number be kept confidential?
Yes. Lanier Technical College Alerts service cell
phone numbers are not shared or sold to any other
systems or services.
How
many Lanier Technical College Alerts text messages
will I receive?
The exact number of Lanier Technical College Alerts
messages is difficult to predict, but there should
be very few. There will be occasional tests of
the system, but the aim is to alert you only to
emergency situations in which there is an imminent
threat to public safety. You will receive messages
within seconds of their transmission. If your
cell phone is turned off when a text message is
sent, you will receive it after you turn your
cell phone on, but only if you do so within seven
days from the original transmission.
What
do I need to get Lanier Technical College Alerts
and how much does it cost?
All you need is a cell phone with text messaging
capabilities. There is no charge to users for
signing up. Individual cell phone plans will apply
normal charges for the text message.
Note:
All landlines, most Tracfones and some pay-as-you-go
phones will not register on the Lanier Technical
College Alerts system. This is a limitation of
the phone providers.
What
if I change my cell phone service provider?
When you change cell/mobile phone providers but
keep your existing mobile number it is considered
"ported." Depending on the mobile phone
provider, it may take up to 30 days for the Lanier
Technical College Alerts system to be updated.
During the "ported" time period, you
may not receive alerts because the alerts are
sent to the old mobile provider, which may not
forward them. You will find details on how to
solve this problem and immediately register when
you log on to get registration information.
How
do I sign up for Lanier Technical College Alerts?
To register, you do need to have your cell phone
handy. Complete the New User
Signup Form. On the form you will be asked
to create a password for your Lanier Technical
College Alerts account and provide your mobile
phone number and carrier information. After submitting
the form, you will receive a text message that
will include a 4-digit validation code. You must
enter the validation code on the confirmation
web page and hit the "Validate" button.
You will then automatically be forwarded to a
"Thank You" page. Once validated, you
may login to your Lanier Technical College Alerts
account and enter your preferred email address
and additional mobile phone number (e.g., a parents
mobile phone number).
What
if I am not able to register?
For registration assistance, e-mail your mobile
phone number and the name of your provider to
support@e2Campus.com.
Indicate you want to register in the Lanier Technical
College Alerts system.
What
if I do not receive/enter the 4-digit validation
code?
If you do not enter the 4-digit validation code,
an account is created but you will not receive
alerts. To receive alerts, you must login and
re-validate your phone. If you do not receive
the code, please contact support (see previous
question).
How
can I opt-out of Lanier Technical College Alerts?
You can opt-out (discontinue) at any time just
as quickly and easily as you signed up. Login
to your Lanier Technical College Alerts account
for detailed instructions.
What
will the Lanier Technical College Alerts tell
me?
A short text message will state the type of threat
and indicate suggested action. For instance, in
the case of a chemical spill: CHEMICAL SPILL
ON GROUNDS. AVOID (LOCATION). DETAILS AT WWW.LANIERTECH.EDU.
Because the messages must be brief, you will always
be directed to go to the University's Web site
(www.laniertech.edu)
where details will be available.
An
important reminder: the Lanier Technical College
Web site is the primary and most complete resource
for current emergency information. The Lanier
Technical College Alerts text messaging service
is just one of the methods the University will
use to communicate emergency information. If appropriate,
global e-mails, the telephone switchboard, flyers,
local media and other communication tools will
also be used.
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