Faculty & Staff Helpdesk Form

Request Type*
If you are a faculty member having a technical emergency while trying to have class, please do not use this form. Call 770.533.7048 and use option 1.

Helpdesk Hours
M - Th: 8:00 am - 6:00 pm
F: 8:00 am - noon
NOTE: Do not complete this form for marketing request!
Instead, please email marketing@laniertech.edu and include detailed information about your request.
Visit https://forms.laniertech.edu/website-update-request/ to complete the Website Update Request Form, or email webmaster@laniertech.edu.

Contact Info
We ask for several different ways to contact you to make sure we can reach you.
Name*
First Last
LTC Email*
Personal Email
gmail, yahoo, etc. if needed
Department
Phone*
The best number to contact you or the person needing assistance, be it your office phone or a mobile number.
How do you prefer to be contacted?*
- Email
- Phone

Marketing Info
Marketing Request Type*
Marketing Event Date Info
Event Date
MM slash DD slash YYYY
Event Start Time

: Hours

Minutes

AM/PM
Event End Time

: Hours

Minutes

AM/PM
Marketing Social Media Info
Please include who, what, when, why, where, call to action, etc.
Social Media Post Title
Social Media Post Details
Social Media File 1
Max. file size: 32 MB.
Social Media File 2
Max. file size: 32 MB.
Social Media File 3
Max. file size: 32 MB.
Social Media File 4
Max. file size: 32 MB.
Social Media File 5
Max. file size: 32 MB.
Post Start Date
MM slash DD slash YYYY
Post End Date
MM slash DD slash YYYY
Marketing Product Info
Requested Due Date*
Date you must have the final product.
MM slash DD slash YYYY
Non Social Media File
Max. file size: 32 MB.
Additional Information
Detailed Information
Include as much detail as you can such as: Specs: (size, shape, style, color, material, length, wording, quantity, etc.) Design Elements: (are the necessary images, publications, artwork available or need to be generated?)

Request Info
Complete the information below as best as possible so we can provide the appropriate assistance.
Category
Campus/Building*
Other Location
Enter the location at which you are experiencing the issue. For example, at home, a hotel, etc.
Lab/Office
Enter the lab/office information.
Comments
Please enter details about the issue you are reporting so that we can be more efficient in assisting you.

Identity Verification
For us to better assist you, please answer 3 of the following questions so that we may verify your identity. Without this information, we cannot speak with you about your account.
Employee ID Number?
Month of Birth?
ZipCode?
Enter the zipcode for your personal address that should be on file with Human Resources.

ZIP Code
Personal Email
Enter a personal email that you have on file with Human Resources.
Supervisor Email
Enter your supervisor's email address.
Personal Phone
Enter a personal phone number you have on file with Human Resources.

Detailed Information*
Include as much detail as you can. If this is a technical issue other than a request to reset your password, include specific steps to recreate the issue, the name of the software/website you are using, specific error messages, etc.
Email
This field is for validation purposes and should be left unchanged.

Contact Info