Faculty & Staff Helpdesk Form

Request Type*
The Facility Helpdesk is now hosted in a new location. Use the link below to login.

Login to the Facilities HelpDesk
If you experience an error while logging into the Facilities HelpDesk for the first time, you will need to use this link.
If you are a faculty member having a technical emergency while trying to have class, please do not use this form. Call 770.533.7048 and use option 1.

Helpdesk Hours
M - Th: 8:00 am - 6:00 pm
F: 8:00 am - noon
NOTE: Do not complete this form for marketing request!
Instead, please email marketing@laniertech.edu and include detailed information about your request.

Contact Info
We ask for several different ways to contact you to make sure we can reach you.
Name*
First Last
LTC Email*

Personal Email
gmail, yahoo, etc. if needed

Department

Phone*
The best number to contact you or the person needing assistance, be it your office phone or a mobile number.
How do you prefer to be contacted?*

Email

Phone

Marketing Info
Marketing Request Type*
Marketing Event Date Info
Event Date
MM slash DD slash YYYY

Event Start Time

: Hours

Minutes

AM/PM

Event End Time

: Hours

Minutes

AM/PM

Marketing Social Media Info
Please include who, what, when, why, where, call to action, etc.
Social Media Post Title

Social Media Post Details
Social Media File 1
Max. file size: 32 MB.
Social Media File 2
Max. file size: 32 MB.
Social Media File 3
Max. file size: 32 MB.
Social Media File 4
Max. file size: 32 MB.
Social Media File 5
Max. file size: 32 MB.
Post Start Date
MM slash DD slash YYYY

Post End Date
MM slash DD slash YYYY

Marketing Product Info
Requested Due Date*
Date you must have the final product.
MM slash DD slash YYYY

Non Social Media File
Max. file size: 32 MB.

Request Info
Complete the information below as best as possible so we can provide the appropriate assistance.
Category
Campus/Building*

Other Location
Enter the location at which you are experiencing the issue. For example, at home, a hotel, etc.

Lab/Office
Enter the lab/office information.

Comments
Please enter details about the issue you are reporting so that we can be more efficient in assisting you.

How can we help?
What type of device are you using when the issue occurs?
Phone or Tablet - Apple
Phone or Tablet - Android
Desktop or Laptop - Apple
Desktop or Laptop - Windows
Chromebook
Other
Device Info
If this is an LTC computer, enter the computer name (if possible). This is found either on a sticker on the machine OR by using the desktop shortcut named "Show PC Name."

I need assistance with...*
Did you know that many commonly requested software packages are available for installation right on your LTC computer without contacting the HelpDesk? To access the Software Center, click the "start" button (windows button at the lower left corner of your monitor) and search for "Software Center." You do not need any administrative accounts to install the packages available there!
Course Name

Copy and Print Assistance
You may find the assistance you need in an article at the Knowledge Base!
Login Issues
Did you know you can reset your own password or unlock your account on your own?
To do this, visit The Microsoft Get Back Into Your Account page (link also available on the Office 365 login screen). Also, you may find the answer to your question in our Knowledge Base. Please take a look!
Select which service you are having trouble logging in to:*
Select All
Email/Outlook
Bannerweb
Blackboard
Other
Are you able to login now?
Did you try the The Microsoft Get Back Into Your Account page?

Yes

No
We're glad you are now able to login successfully!

No need to submit this ticket.
Would you like for us to reset your password?

Yes

No create support request

Identity Verification
For us to better assist you, please answer 3 of the following questions so that we may verify your identity. Without this information, we cannot speak with you about your account.
Employee ID Number?

Month of Birth?
ZipCode?
Enter the zipcode for your personal address that should be on file with Human Resources.

ZIP Code

Personal Email
Enter a personal email that you have on file with Human Resources.

Supervisor Email
Enter your supervisor's email address.

Personal Phone
Enter a personal phone number you have on file with Human Resources.

Additional Information
Detailed Information
Include as much detail as you can such as: Specs: (size, shape, style, color, material, length, wording, quantity, etc.) Design Elements: (are the necessary images, publications, artwork available or need to be generated?)
Detailed Information
Include as much detail as you can. If this is a technical issue other than a request to reset your password, include specific steps to recreate the issue, the name of the software/website you are using, specific error messages, etc.
Name
This field is for validation purposes and should be left unchanged.

Joint HelpDesk Request

Step 1 of 7

Contact Info

Marketing Info

Marketing Event Date Info

Marketing Social Media Info

Marketing Product Info

Request Info

How can we help?

Copy and Print Assistance

Login Issues

Identity Verification

Additional Information

A UNIT OF THE