Sales representatives drive growth for many organizations, showcasing products and maintaining customer relationships. This 100% online course will help you gain valuable strategies and practices needed to start an entry-level career in sales. Key topics include the fundamentals of selling, managing customer relationships, inside and outside sales, and more.
There are no prerequisites to taking this course.
Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.
WHAT DO SALES REPRESENTATIVES DO?
Sales representatives, also known as sales executives, sell products and services to customers and negotiate contracts on behalf of their employers, often the wholesaler or manufacturer of said product. Sales representatives may work on the business-to-business (B2B) model, selling to other businesses, organizations and governments; or the business-to-consumer (B2C) model selling directly to end users.
WHAT ARE A SALES REPRESENTATIVE’S MAIN RESPONSIBILITIES?
Ultimately, a sales representative’s responsibilities will vary by their employer and the field they work in. Common duties of sales representatives include:
WHICH INDUSTRIES USE SALES REPRESENTATIVES?
Virtually any industry that sells a product or service needs sales professionals, with retail being the largest sector. According to LinkedIn, some of largest growing industries for sales representatives are software technology, staffing and professional services.
WHAT IS THE DIFFERENCE BETWEEN INSIDE SALES AND OUTSIDE SALES?
Inside sales representatives typically working remotely, converting leads and nurturing prospects from an office. Outside sales representatives work with prospects in a face-to-face environment, such as trade shows or conferences.
CAN SALES REPRESENTATIVES WORK FROM HOME?
In many cases yes, both inside and outside sales representatives can work from home depending on the company they work for. While outside sales representatives travel, their office base might be at home. Likewise, inside sales representatives may be based out of a home office even if their employer has a physical office space. Ultimately, technology has streamlined working from home, but this will depend on the industry a sales representative works in and their employer’s preference.
This course is 100% online. Start any time.